Refund Policy

Thank you for shopping with Modenove. We value your satisfaction and strive to make every purchase a positive experience. Please review our refund and return policy below.

30-Day Return Policy

We want you to love your purchase. If you’re not completely satisfied, you have 30 days from the delivery date to request a return.

To be eligible, your item must be:

• In the same condition that you received it
• Unused, unworn, and with all original tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, contact us at modenove.help@gmail.com. Once approved, you’ll receive a return authorization and prepaid shipping label. Returns sent without authorization will not be accepted.

Damages & Order Issues

Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or incorrect, contact us right away at modenove.help@gmail.com with your order number and photos. We’ll quickly resolve the issue with a replacement or refund.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or personalized products
• Intimate apparel or hygiene-related items
• Perishable goods (e.g., flowers, plants)
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are final sale and cannot be returned. If you’re unsure about your item’s eligibility, please contact us before sending it back.

Exchanges

To exchange an item, please complete a return for the original product and place a new order for the desired one once the return is accepted. This ensures faster processing and accurate inventory tracking.

European Union 14-Day Cooling-Off Period

If your order ships to an address in the European Union, you have the right to cancel or return it within 14 days of receipt — no questions asked. Returned items must be unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, you’ll receive an email notification confirming approval or rejection. If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since approval, please contact us at modenove.help@gmail.com.

Contact Us

For any questions regarding refunds or returns, please reach out to:

📧 modenove.help@gmail.com
📍 1309 Coffeen Avenue, STE 13507
Sheridan, WY 82801
United States

We’re here to ensure that your experience with Modenove is stress-free and enjoyable from start to finish.